Gainsville is one of the Best Furniture Stores in Southbank, Melbourne. We pride ourselves on developing, producing, and selling the highest quality Australian and International Designer Lounge Furniture. As Melburnians continue to work from home in our sixth lockdown, productivity levels have undoubtedly dipped.
While most of us have gotten used to the new normal of working from home and have adjusted. On an average, we spend over 26 years of our life sleeping, and over 33 years in bed! When we're spending over a third of our lives in bed, it is important that we have the right tools to help us sl. With frequent lockdowns changing the way we entertain, work and learn, our dining tables have become the centre of our homes.Never before have our dining chairs and tables been used as frequently as.
While most of us have gotten used to the new normal of working from home and have adjusted. On an average, we spend over 26 years of our life sleeping, and over 33 years in bed! When we're spending over a third of our lives in bed, it is important that we have the right tools to help us sl. With frequent lockdowns changing the way we entertain, work and learn, our dining tables have become the centre of our homes.Never before have our dining chairs and tables been used as frequently as.
Services
Gainsville is one of the leading home furniture stores in Melbourne prides itself on providing the highest quality Australian and International Designer Lounge Furniture, Modern Fabric and Leather Sofas, Designer Bedroom Furniture, Modern Dining Furniture, Indoor Roller Blinds, Contemporary TV Units and more.
Reviews (10)
Gareth
Dec 22, 2021
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We bought a bed from Gainsville and are very happy with the quality of the product. However, what really sets Gainsville apart from their competitors is the after sale customer support we received. There was a minor item missing and after emailing the store they responded immediately to offer assistance. Charlotte was polite, helpful and managed to locate the item and post out as soon as possible after lockdown. Thanks Charlotte!
Donnie Mancka
Sep 21, 2020
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After looking online at Gainsville’s furniture we decided to visit the Southbank store on a Sunday. As we entered the store we were greeted by Nikaela, we spent about 2 hours in store looking at everything we wanted and when we were ready we asked for help. Nikaela was great to deal with, she spent a lot of time with us explaining everything and making suggestions about all the products we enquired. No pressure to buy or telling us that the sale ends next week and to put deposits down like many other stores we visited did. We emailed our house plan that day and everything we discussed was drawn
Divya Tindu
Sep 02, 2020
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Customer service and Experience I would rate as very poor. When we entered their showroom in Nunawading, there were 2 people in the reception. We looked around and inquired about a particular bed frame we were after and the guy in the reception said there are more options upstairs. He said he will come for assistance . We spend 25 minutes upstairs but no one came to help with our queries. When we finally went down, the guy who said will come to assist was not in the reception any more neither did he have the courtesy to send some one to apologize if he was busy. As mentioned in other comments,
Anish Singh
Jul 21, 2020
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Very poor service. No sense of obligation towards meeting commitments. Still waiting for delivery of 2 lamps from bought from Southbank store in february and for paid in cash. I was ready to take home immediately but was assured by staff that delivery along with other bought items would be a more covenient arrangement.. Received other item however the lamps not delivered. Gainesville advises thats its too ecpensive for them to deliver the lamps only. The only option is that I pick the item up. They take no responsibility for the fact that the error is theirs and they need to take ownership. Several
Anish Singh
Jul 11, 2020
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Following my post in June, Stephen Nasr from Gainesville sent me an email on 29 June 2020, advising that the lamps were ready for delivery and I would receive them soon. Its now been a month with delivery yet to happen. No other word from Gainesville, no apologies or acknowledgement. The lamps we bought won't mean as much now coz the memories of the frustration caused by this purchase will linger. Thank you Gainesville Furniture, the management and staff.
Sem Sk
Jun 08, 2020
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Extremely disappointing with the level or service and management follow up with my damaged couch. The management are extremely unprofessional and have not even had the courtesy to contact the customer back after such a major defect in my order. I waited 6 months to get my couch. The order was simply rushed and the quality of its finish is appauling. It's not worth the amount of Thousand of dollars you spend and the level of horrible service. They treat you with no respect and just another number. I'm extremely unhappy with my purchase and will not shop again at Gainsville Southbank . The staff
James Vargas
Oct 06, 2019
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After checking items online, we decided to go to the showroom and buy a couch. But after walking around in the shop for 30min, no one has acknowledge us.
We did see at least 2 sales rep finished up conversation with other customer and seemingly walking around ignoring us.
I felt like we were profiled as "excited young couple just browsing but does not have enough money for this expensive level furniture".
We just walked out and went straight to king living next door and was blown away by the different level of service that were willing to pay for.
We did see at least 2 sales rep finished up conversation with other customer and seemingly walking around ignoring us.
I felt like we were profiled as "excited young couple just browsing but does not have enough money for this expensive level furniture".
We just walked out and went straight to king living next door and was blown away by the different level of service that were willing to pay for.
Marija Lazarovski
Aug 19, 2019
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Ordered a custom made dining table from the Southbank store in June last year, told us it would take up to 5 - 6months (this December 2019) Since then, been chasing them up weekly asking if our table is ready, and been getting the run around, no one returning my phone calls, one person saying the table is in the shipping container, next person saying it hasn’t been shipped, now they’re saying it won’t come until February, which by their calendar really means April. Poor communication. Very unprofessional, very mismanaged, very costly, and seems like a very disorganized business. Only one
Gh K.
May 30, 2019
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We purchased few items from both show rooms in Southbank and Nunawading.
Each time the sales personnel’s welcoming was great and they helped us a lot with placing orders and discount as much as they could.
In this range of price, definitely it is the best furniture store in Melbourne. The quality worth more than the money you pay.
The delivery was roughly on time and they assembled all the stuff outside of the house and delivered them inside without making any mess.
I’ll definitely come back to this store and always recommend them.
Each time the sales personnel’s welcoming was great and they helped us a lot with placing orders and discount as much as they could.
In this range of price, definitely it is the best furniture store in Melbourne. The quality worth more than the money you pay.
The delivery was roughly on time and they assembled all the stuff outside of the house and delivered them inside without making any mess.
I’ll definitely come back to this store and always recommend them.
Sean Walker
Dec 02, 2018
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I would have to say Gainsville was my all-time favourite furniture store growing up, and I can remember always wanting to own a Gainsville piece of quality furniture so badly. Unfortunately, I have to say now that I own one, I am so disappointed in our purchase from Gainsville. We purchased a full house load of furniture from the Southbank store and was treated very well pre-purchase, after purchase not so well.
We initially decided to go to Gainsville as we were looking for our last and final furniture purchase and wanted something that was going to last us for a very long time. The lounge suite
We initially decided to go to Gainsville as we were looking for our last and final furniture purchase and wanted something that was going to last us for a very long time. The lounge suite
