Access Hardware is Australia's leading architectural door hardware supplier with the largest range of brands, products and inventory nationally. We have showrooms & warehouses in all capital cities (except Perth) and distribute to all regions of Australia, so we can deliver the products you want, when you want them.
Our reputation as Australia's leading specialist distributor of architectural door hardware and associated products is based on our commitment to excellence in products and customer service. Our goal is to remain cost efficient, reliable and fulfil all your project requirements. Access Hardware is committed to setting the standards in our industry.
We continually update technology and stay abreast of industry changes, providing our customers with knowledgeable service and quality of products. Our products are supported with an Australia-wide, 24-hour commercial locksmithing service, and a national keying department for masterkey systems. Access Hardware was first established by Maurice and Penny Lowndes in 1975 as Selected Lock & Hardware Pty Ltd.
Our reputation as Australia's leading specialist distributor of architectural door hardware and associated products is based on our commitment to excellence in products and customer service. Our goal is to remain cost efficient, reliable and fulfil all your project requirements. Access Hardware is committed to setting the standards in our industry.
We continually update technology and stay abreast of industry changes, providing our customers with knowledgeable service and quality of products. Our products are supported with an Australia-wide, 24-hour commercial locksmithing service, and a national keying department for masterkey systems. Access Hardware was first established by Maurice and Penny Lowndes in 1975 as Selected Lock & Hardware Pty Ltd.
Services
Regardless of the size or type of project; from a residential renovation to a commercial high rise, we can help support you through the entire construction process and the ongoing maintenance program. We want to make things easier for you and save you time, stress and money. You should feel like we are there with you each step of the way until whatever you are working on, is finished.
Access Hardware recognises that skilled personnel are the key when making sure that customers receive the right product or service solution. The building industry requires technical product knowledge in addition to an understanding of national building codes and regulations. That is why the company invests in, and values its people.
Our business relies on the relationships we have built with our customers and suppliers and the common thread of those relationships are the products we supply. Product quality is critical in the construction industry. Products need to be fit for purpose and may need to meet standards if they are to last and our product wear the logos of some of the world's best security brands.
Reviews (9)
Bjoern Brunner
Jan 04, 2022
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Sonia Williams
Aug 24, 2021
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We are often too happy to post a whinge and then forget to post when the company addresses the issue. We did have a problem ordering 2 replacement locks for existing broken ones. We would call and be told "a person from sales will have to get back to you". No one did. Then when we got the name of a salesman and his email the order still wasn't addressed. Finally we spoke to someone that charged our credit card for the the new locks and a few weeks later still no locks. Finally Corey discovered our case. He admitted there had been a hiccup and could not have done more to solve our problem. He was
Hank Jones
May 15, 2021
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Interpro Building Management
May 13, 2021
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Greg W.
Jan 24, 2021
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Glen Middleton
Aug 14, 2020
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Returned an unopened lock which i was told I could get a refund for
Dropped it off at 11am told I will be called by Simon to put the money back into my account
No one had called by 4.45 pm, I called the store 3 times only to be told Simon will call me
Still no call from Simon, the store has kept my lock with no refund
Dropped it off at 11am told I will be called by Simon to put the money back into my account
No one had called by 4.45 pm, I called the store 3 times only to be told Simon will call me
Still no call from Simon, the store has kept my lock with no refund
Nicholas Gregory
Nov 17, 2019
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Euisoo Choi
Oct 24, 2019
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I have been ringing Sydney office numbers for two days to follow up a request for keys that was sent a week ago.
I have tried number on the company website as well as locksmith number given by apartment building manager.
I ended up calling head office number and ask
them to transfer to Sydney office on the second day.
Pretty efficient way of doing business!
I have tried number on the company website as well as locksmith number given by apartment building manager.
I ended up calling head office number and ask
them to transfer to Sydney office on the second day.
Pretty efficient way of doing business!
Edward Toresmoi
Jun 06, 2017
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If you are a customer of Access Hardware, prepare to be inconvenienced.
The locksmiths have completely no regard for customer service. They 'forgot' to cut my key the when it was ordered so it could not make the same day delivery deadline that I had paid for, making me wait over the weekend before I received my key.
They are also prone to cutting the wrong key, and their locksmith, Justin, will insist in the customers deliver the wrongly cut key back to them, before they are willing to cut the correct key. I worked 6 days a week which was why I paid for delivery in the first place. His logic
The locksmiths have completely no regard for customer service. They 'forgot' to cut my key the when it was ordered so it could not make the same day delivery deadline that I had paid for, making me wait over the weekend before I received my key.
They are also prone to cutting the wrong key, and their locksmith, Justin, will insist in the customers deliver the wrongly cut key back to them, before they are willing to cut the correct key. I worked 6 days a week which was why I paid for delivery in the first place. His logic
