National Grid Support Service
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National Grid Support Service
Georgie from South Hobart just received her first power bill and noticed a reduction of 88% from the same time last year. Adele from Berwick just had 19 panels installed and is expected to save 75% in the next 12 months. Michelle from Nambucca heads just received her first power bill and noticed a reduction of 70% from the same time last year.

Graham from Blackmans Bay just installed 5kW and is expected to save 70% in the next 12 months. Tara from midway point just received her power bill and noticed a reduction of 60% from the same time last year. We have pieced together a team of the best Solar Designers, Electricians and Operations specialists in Australia.

A team of trustworthy, trained experts, you are guaranteed peace of mind that your project will be meticulously taken care of. Now is the time to gain freedom from your energy provider and produce your own energy for years to come. There's a reason solar energy companies are so hot right now. Imagine producing your own clean energy.
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The Australian solar industry is growing and has an increased requirement to service, update and upgrade home solar PV systems. NGSS is a leading solar panel installation company and solar battery supplier with safety and innovation at the forefront. NGSS continues to expand and support many Australians on their path to energy freedom.
This article is for those who have been considering solar but are yet to make the first move. It is also for those dead keen on solar but are still feeling cautious about embracing a new technology. And of course, this article is also for the solar convert, the enthusiast, and anyone ready to take the first steps and gear up with some solar knowledge.
New regulations around the safety of Solar PV systems came into place around the country in 2016. Micro Inverter systems avoid the need for high voltage DC cable runs, increasing safety for the homeowner. If a string inverter system was invented today it would probably be deemed illegal due to the need for a high voltage cable run through your home.
With three state offices handling their own unique environments, you can be sure that our customer support staff are prepared to respond to your enquiry with relevant and personalised information. Now is the time to gain freedom from your energy provider and produce your own energy for years to come.
Reviews (20)
Rowan Kasper
Rowan Kasper
Jan 24, 2022
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Got installed on time and job looks fantastic but 3 or 4 times solar has stoped sending back to the grid happens around the good weather they do not reply to emails or calls what a joke
Nathan Ayuba
Nathan Ayuba
Aug 31, 2021
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Chris Lidster
Chris Lidster
Jul 05, 2021
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Twice we have had appointments for an inspection/survey, both times they have failed to appear. It is now getting to the point I want to cancel. We were promised that the installation would be done within 6 weeks, 10 weeks later, no survey has been done.
Deep Sagar Bhandari
Deep Sagar Bhandari
Mar 31, 2021
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We installed in December 2020 but still not working they are too slow not recommend this company....
Lachlan Major
Lachlan Major
Mar 08, 2021
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We've been looking into Solar options recently and were contacted by National Grid somehow via an online form.
We had previously been in line to receive solar through our councils local solar scheme but that got cancelled due to covid just as we were set to sign up.
National grid called to confirm a date to come by and quote us, which we did. What we didn't (naively) realise at the time was that the meeting was in fact a sales call.
The "rep" (salesman) who came to discuss our options spent 1.5 hrs in kitchen running us through their (NGSS') package and thoroughly dived into our electricity
Carla Khoo
Carla Khoo
Feb 22, 2021
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From the moment Sam from the NGSS team arrived, we felt we were in good hands. We spoke about our garden, our bees, our passion for sustainability and the reasons we wanted solar. Sam showed us all the technology that was available, we had a good chat about batteries too - we went through out bills and made sure we got the right size system for how we used energy. Everything was open, honest and informative. A few weeks later, once everything was ordered, the 12 Panel solar PV system (details in image) was installed on our home, and we were able to access the afternoon sun immediately!! The tradesmen
Bukky Onikoyi Olowu
Bukky Onikoyi Olowu
Feb 16, 2021
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Craig Townsend
Craig Townsend
Dec 19, 2020
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NGSS contacted my wife, they were really keen to visit our home, talk to us and quote on a solar system. I have a low opinion of solar panel sales calls with so many unscrupulous dealers, my wife checked out their website and assured me they look legit. They texted a day before to confirm the appointment, we confirmed and were prepared for our 90 minute time slot. That time came and went, it was a no show, NGSS made no attempt to contact us and explain what happened. When I phoned and asked for an explanation, there was none.
*Thanks for the reply, I have sent an email with your companies confirmation
Brendan Gosney
Brendan Gosney
Dec 03, 2020
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Was given a quote we did tell the sale man at the start we wanted battery and the house was old and would need possibly need wire upgrade on the day of installation was told our wireing will need to upgraded and would be a extra 2500 on top of the quote I canceled the install we will look elsewhere
Praneel Singh
Praneel Singh
Nov 16, 2020
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I have contacted the service warranty 3 times in the past fortnight requesting for the wifi module for my inverter to be fixed. Each time I am promised that someone will contact me to discuss and fix it. Yet each time this does not happen. Very disappointed with the service warranty process
Lisa North
Lisa North
Sep 10, 2020
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We signed up Dec 2019 and six months later the install still hadn't happened. Communication with the installer here in Tassie and with head office was almost none existent. Ended up terminating the contract. Other family members had the installer turn up onsite without even telling them they were coming. Sorry but we can't recommend NGSS.
Praneel Singh
Praneel Singh
May 11, 2020
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For starters they can return calls for an enquiry I had. once the panels are installed they really do forget about the customers. I was told a week or so ago that I would get a call back....but nothing
Stuart Willcock
Stuart Willcock
Feb 09, 2020
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Your rep was very informative and tradies on time and cleaned up after install
Kerrie Sinclair
Kerrie Sinclair
Jan 24, 2020
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Fantastic service and excellent customer service. Any questions you have they help and answer them. Could not ask for a better company to deal with. Fast and clean , we just Put on another solars panel’s with battery. It is going well. Very impressed. Would recommend this company.
Bettina Prehn
Bettina Prehn
Jan 02, 2020
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Our experience with NGSS has been very good. The sales representative was not pushy but realistically explained the solar heating installation process and how it could help us. He took the time to explain all the details so that we understood. The guys who actually did the installation were very professional and turned up on the designated day.
We are waiting eagerly for our first electricity bill since having solar installed to see how much we have saved.
Thomas Cameron-Duncan
Thomas Cameron-Duncan
Sep 10, 2019
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After a smooth process in regards to the installation of our new solar system it’s safe to say that I’m extremely satisfied with the service NGSS has provided and the product I have received.
Glyn Matthews
Glyn Matthews
Aug 08, 2019
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Very pleased with the installation. We were able to see the savings on the inverter the moment it was switched on. The company were easy to deal with and quick responding to queries. Highly recommended to anyone looking at their first solar system.
Werner Rieder
Werner Rieder
Aug 01, 2019
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Had solar system installed by NGSS and I'm very happy with the outcome. Right from sales, installation and after sales service was great. I would recommend them to anyone.
Debbie Roeloffze
Debbie Roeloffze
Jul 02, 2019
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What a nice, competent & efficient team of people. Well done from the information sharing & quote through installation & follow up.
No hesitation in recommending these guys.
Thank you all.
Deb & Kath. Bagdad Tas.
Michael Fitzgerald
Michael Fitzgerald
Jun 02, 2017
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National Grid Support were fantastic. From the initial presentation, to per-installation and installation, they were exceptionally professional and polite. Still early days, but really happy with the service provided to date. Would happily recommend to family and friends. 10/10.