We believe that door furniture shouldn't be an afterthought. From the first impression of the entryway to small but impactful accents in the bedroom, Gainsborough products add the perfect finishing touch. Browse our range of levers, pull handles and smart locks created to suit your perfect home.
The new Gainsborough Avant collection of thoughtfully designed levers and premium, on-trend finishes is the perfect finishing touch for any home interior.Explore the collection here. Developed here in Australia, our products are made for everyday living - simple to use from the first install, providing peace of mind when you come home every night.
Backed by Gainsborough's 50 years of innovation, we fuse style and security into reliable and user-friendly hardware. Being at the forefront of design trends, we bring signature Gainsborough style and latest finishes to help you achieve a desired look for your home. Door hardware can have a dramatic visual impact on the interior - it can work silently to complement a style or be a design statement in itself.
The new Gainsborough Avant collection of thoughtfully designed levers and premium, on-trend finishes is the perfect finishing touch for any home interior.Explore the collection here. Developed here in Australia, our products are made for everyday living - simple to use from the first install, providing peace of mind when you come home every night.
Backed by Gainsborough's 50 years of innovation, we fuse style and security into reliable and user-friendly hardware. Being at the forefront of design trends, we bring signature Gainsborough style and latest finishes to help you achieve a desired look for your home. Door hardware can have a dramatic visual impact on the interior - it can work silently to complement a style or be a design statement in itself.
Reviews (10)
Ash Wicken
Dec 24, 2021
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Best customer service going!
My grandmother has been looking to replace a door handle which had become faulty after 13 years, manufactured by Gainsborough / Allegion. For almost a year she had tried every shop within 50km without a lead. After visiting her and getting in touch with Allegion, not only did they reply with a prompt response but also sent a replacement part to our door! (haha).
Cannot thank Bill in the customer service team enough, she will be telling all her friends about the service forever. Small things like this make another persons whole year.
My grandmother has been looking to replace a door handle which had become faulty after 13 years, manufactured by Gainsborough / Allegion. For almost a year she had tried every shop within 50km without a lead. After visiting her and getting in touch with Allegion, not only did they reply with a prompt response but also sent a replacement part to our door! (haha).
Cannot thank Bill in the customer service team enough, she will be telling all her friends about the service forever. Small things like this make another persons whole year.
Mike Bennett
Dec 13, 2021
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Emailed a request via the warranty address on an important (and priority) matter regarding a faulty main entrance door set - Three days later and not even an acknowledgement of the email, let alone assistance. A call to the customer service line was of little use, "can I give you their email address" being the reply, even though I had already emailed per the web site details. If the rating could be less than one star then I would give it, based on current experiences.
A very disappointing lack of after sales 'duty of care'.
A very disappointing lack of after sales 'duty of care'.
Dj
Oct 10, 2021
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Sol
May 07, 2021
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Very impressed with their customer service - spoke to Tania who was knowledgeable and helpful about a problem with a front door lock. She informed me it was under warranty and requested an email be sent to them. Received a call from their locksmith - Dale within the day informing that he would come out the next day. He came as promised, was courteous and professional - quite frankly I have never experienced such a high level of customer service.
Congratulations to Allegion for putting customers first!!!
Congratulations to Allegion for putting customers first!!!
Anthony Portelli
Aug 11, 2020
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Marian Duke
Jan 14, 2020
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Rang to find out a about rosettes in chrome door handles, could they do a special customer order the answer l got was NO we dont sell separately but you can buy all the other parts but not them Go figure....but they would have boxes and boxes of these in the warehouse ready to assemble.
Bad service gainsbourg.
Bad service gainsbourg.
Dave Williams
Jan 05, 2020
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After a wasted visit to Bunnings to buy a replacement screw set for a Gainsborough door handle I rang Gainsborough direct. The assistant couldn't have been more helpful. I explained one of the locking screws on an old door handle had come loose and the middle cylinder had been lost - probably vacuumed up. She asked how many I needed - I said two sets meaning top and bottom screws - she said better get 3 sets. Anyway I got 3 sets each of 4 screw sets in a jiffy bag posted out all at no charge. I fitted the two I needed this weekend and they were exactly what was needed. Pleasant, knowledgeable and
Boris Grbin
Aug 25, 2019
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My trades store told me Gainsborough after sales service was the best. Gainsborough didn't disappoint me. I told them what my problem was and before I could blink an eyelid they had express posted me a new lock. It was refreshing to be treated with respect as a customer and not looked at suspiciously.
Gary Norton
Jun 08, 2019
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Nomi
Jul 08, 2018
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Spoke with Michelle on the phone.
Needed a part (spring) for a Trilock series, which we had installed almost 2 decades ago. Sent in some pics and got an email back under an hour saying they will send out the part for free along with a spare.
Which clearly shows these guys are focused on keeping their customers happy even decades later.
Very friendly and fast customer service, I'd recommend these guys to anyone.
Thank you for all your help Michelle.
Needed a part (spring) for a Trilock series, which we had installed almost 2 decades ago. Sent in some pics and got an email back under an hour saying they will send out the part for free along with a spare.
Which clearly shows these guys are focused on keeping their customers happy even decades later.
Very friendly and fast customer service, I'd recommend these guys to anyone.
Thank you for all your help Michelle.
