Baw Baw Refrigeration & Air Conditioning (BBRAC), formerly Refact Services has been locally owned & operated for over 40 years. We pride ourselves on the highest level of services with customer satisfaction our main priority. We will do everything we can to meet your expectations and provide you with confidence in receiving reliable services and advice.

From air conditioning installation, repairs & maintenance to commercial & domestic refrigeration servicing & repairs, there is sure to be something we can help you with. We are also warranty agents for many trusted brands across both refrigeration & air conditioning products. Please take a look around our website and if you have any comments or questions, please feel free to contact us.

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Reviews (8)

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Robert & Maxine Clark

Oct 10, 2021

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Many thanks to Jack and Jim for their work in replacing our old split system. Their professionalism and attention to detail was very much appreciated. Highly recommended.

Donna Caddy

May 21, 2021

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Outstanding customer service from Kris, Kelly and their team. Supplied and fitted two new air con split systems to our house. Communicated and kept us informed at all times. Very happy with end result. Will definitely use them again to supply & fit another two units once our extension is completed! Highly recommend these guys! ⭐️⭐️⭐️⭐️⭐️

Faye McLachlan

Jan 23, 2021

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An extremely professional family run company. The service before purchase and after is perfect. Could not ask for better service.

Mathew Staddon

Aug 25, 2020

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Great Service, young bloke came on site within a couple of days and fixed the caravan AC, friendly polite and got the job done. Fair price. Cant ask for much more

John Kent

Jan 15, 2020

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Extremely prompt and very efficient service at a very reasonable price. I would strongly recommend Baw Baw Refrigeration & Air Conditioning.
Thanks for the excellent service.

Brendan Sharman

Nov 01, 2019

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Absolutely horrendous business. Their customer service is deplorable and flat-out rude.

Scott OBrien

Jul 13, 2019

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One year on from having a unit installed and we could not be any happier. Great to deal with, professional in every way, I would highly recommend. Gave us fantastic advice, and were prompt with great follow up.

Elyse Bee

Jun 30, 2019

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Absolutely disgusting service. Slow, slack, and useless! fail to contact you and let you know what's going on, like they forget about you until you follow them up, take days to come out and weeks to follow up, shocking, can't believe they're still a business. Completely infuriated by their service.
EDIT: reply to the owners reply.
Just because you don't have my name (which isn't my real name featured on here) doesn't mean you haven't done work for me, in fact it was my partners names put in, so clearly you wouldn't know who I am. But I'm well aware of this business and have every right to share