Pure Aqua Pool Care
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Pure Aqua Pool Care
Pure Aqua Pool Care is a family owned and operated Pool & Spa Retail / Service Business located on the Gold Coast. Our mission is simple: to provide high-quality products backed by exceptional customer service. Offering a comprehensive range of Pool & Spa Supplies, Equipment and Maintenance Programs, we work with our clients to help ensure their Pools and Spas remain safe and enjoyable all year round.

With a passionate, friendly and honest one-stop shop for everything Pool and Spa related, our Team is driven by an impetus to provide consistently high levels of service, expertise and advice, day in day out. We welcome you to visit us at our Pacific Pines Pool Shop or for onsite visits why not book one of our 4 fully equiped Service Vehicles to come to you.
Services
At Pure Aqua Pool Care, we are passionate about Pools and Spas and welcome you to get in touch for a no obligation and honest discussion about your specific needs. We're here to help and more than happy to share our knowledge and expertise.
Reviews (9)
Duc Dang
Duc Dang
Aug 10, 2021
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I would suggest that you pay more attention to your service center and take better care of your customers to make sure that the same problem will not happen again.Next time, I will not choose your pool and tell my family and friends about my bad experience at your pool!
Allan Joe
Allan Joe
May 28, 2021
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Karly and Nathan have always looked after us after they took over from the previous owners. Always helpful with advice and will never sell us products that we don’t need. There are heaps of pool shops between us (Upper Coomera) and them but we always go see them because of their level of service. Keep up the good work guys πŸ€™πŸΌπŸ€™πŸΌ
Matt D. Frizbee
Matt D. Frizbee
Mar 06, 2021
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I've previously left a 5 star review, but have since come to modify my rating and review since the amazing pool technician they had left the company on short notice.
Since that date, we had several bad experiences, from their technician being on site for less than 5 minutes total (and from watching through the window, didn't seem to do anything other than take photos to show he had been) to missing the fact the pool pump was leaking badly, to claiming we had black spot algae (we didn't, it was staining from nearby trees) to upsell multiple products we didn't need.
Sadly, I can no longer recommend
Keith Bryant
Keith Bryant
Feb 06, 2021
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Very friendly and knowledgeable team. They didn't try to sell me products when i didn't need them. They gave me some GOOD on maintaining a healthy sparkling pool.
Sarah Davis
Sarah Davis
Jul 24, 2020
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Thanks to Nathan he revived our pool back to crystal clear after the cell died and hadn't run for x3 months. Best customer service and communication from carlie. Thanks guys, amazing
Amber Morley
Amber Morley
Nov 12, 2019
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A wonderful business with great customer service. Having been badly let down by another pool shop, Karlie and Nathan came to the rescue quickly on 2 occasions showing professionalism, care and terrific customer service. Highly recommended!
Aaron Sprott
Aaron Sprott
Aug 24, 2019
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These guys are awesome. They bent over backwards to help me with some pool lighting. I have been to a couple of pool shops locally and these guys are the best. Very professional and always super friendly.
Erin Dolan
Erin Dolan
Jul 08, 2019
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Amazing staff...super helpful. Very knowledgeable about anything and everything pool related. Great range of pool accessories and happy to order parts in if needed. Would definitely recommend Nathan, Karly and Catherine @Pure Aqua pool care
Steve Lubi
Steve Lubi
Jun 23, 2019
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All i can say is karly & Nathan are absolutely awesome..πŸ™‚πŸ˜Ž VERY friendly and professional in all aspects of their business & they go above and beyond on many occasions with my pool issues which i had in the past..
Thanks again guy's.. keep up the great work..πŸ™‚πŸ˜ŽπŸ‘