We would have to say dealing with Real Flame Geelong is possibly one of the best customer service experiences we've had. Our first enquiry was by email, we visited the store and had a gas fire installed. Every team member was friendly, helpful, well educated and efficient. We couldn't have asked for more.
Sums up the whole experience with Real Flame Geelong. From the initial visit in their store, through the quoting process with Mel, and the installation, the team at Real Flame were nothing less than utterly professional. No fuss and no hurdle Stuart and the installation team could not overcome. The install team arrived when they said they would, installed the heater, cleaned up and left.
No fuss. The heater is beautiful and the heat it provides is much more comfortable than the ducted heating in place. I have no hesitation in recommending this business. A class act. The guys and girls at real flame Geelong did a fantastic job from start to finish and would highly recommend them. Having been to several other heater stores in Geelong, I can't believe we almost missed going to Real Flame in Gordan Ave in Geelong!
Sums up the whole experience with Real Flame Geelong. From the initial visit in their store, through the quoting process with Mel, and the installation, the team at Real Flame were nothing less than utterly professional. No fuss and no hurdle Stuart and the installation team could not overcome. The install team arrived when they said they would, installed the heater, cleaned up and left.
No fuss. The heater is beautiful and the heat it provides is much more comfortable than the ducted heating in place. I have no hesitation in recommending this business. A class act. The guys and girls at real flame Geelong did a fantastic job from start to finish and would highly recommend them. Having been to several other heater stores in Geelong, I can't believe we almost missed going to Real Flame in Gordan Ave in Geelong!
Services
Real Flame Geelong has been operating locally for the past 10 years, but has recently undergone a huge transformation with a brand new warehouse and showroom in Grovedale. Owner Stuart Glover fronts the team with almost 30 years of experience in the heating industry across Australia and the UK. Whilst in the UK, Stuart worked for AGA gaining specialised expertise in installing and servicing cast iron cookers and hydronic heating.
At Real Flame Geelong, we offer a full installation service in-house. There is no need to involve outside contractors, we do the lot hassle free. We offer obligation free inspections to determine your best options for your space. Additionally, we can design and construct wall panels to house your new fireplace, supply and install the lot.
Note: For star rated homes a motorized damper system can be used to meet appropriate regulations. A. The star rating system was developed to encourage more efficient use of our energy sector. By buying products that have more efficiency and hence, more stars, we are helping to conserve our natural resources as well as helping to lower greenhouse gas emissions.
Reviews (10)
Lee Baker
Sep 19, 2021
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We would have to say dealing with Real Flame Geelong is possibly one of the best customer service experiences we’ve had.
Our first enquiry was by email, we visited the store and had a gas fire installed. Every team member was friendly, helpful, well educated and efficient. We couldn’t have asked for more. Thank you.
Our first enquiry was by email, we visited the store and had a gas fire installed. Every team member was friendly, helpful, well educated and efficient. We couldn’t have asked for more. Thank you.
Matt S.
Nov 15, 2020
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Avoid!
Terrible service!
Cunning approach not genuine!
I called to inquire if they had a particular electric heater size which they did at $2500. I told the sales assistant that's out of my budget He asks what is your budget? My budget is 2000-2200 he (Andrew) "said let me check my book....no problem... I can do that price, come down!"
I drive almost 1 hour 30 mins from Melton arrive there he apparently remembers my name but not the price he quoted.
Followed by the Owner giving me terrible services (LADY) didn't know how to operate the heater however did know how to lie just like her employees
Terrible service!
Cunning approach not genuine!
I called to inquire if they had a particular electric heater size which they did at $2500. I told the sales assistant that's out of my budget He asks what is your budget? My budget is 2000-2200 he (Andrew) "said let me check my book....no problem... I can do that price, come down!"
I drive almost 1 hour 30 mins from Melton arrive there he apparently remembers my name but not the price he quoted.
Followed by the Owner giving me terrible services (LADY) didn't know how to operate the heater however did know how to lie just like her employees
Steve Collier
Sep 03, 2020
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Class. Sums up the whole experience with Real Flame Geelong. From the initial visit in their store, through the quoting process with Mel, and the installation, the team at Real Flame were nothing less than utterly professional. No fuss and no hurdle Stuart and the installation team could not overcome. The install team arrived when they said they would, installed the heater, cleaned up and left. No fuss. The heater is beautiful and the heat it provides is much more comfortable than the ducted heating in place.
I have no hesitation in recommending this business. A class act.
I have no hesitation in recommending this business. A class act.
Alex Aitchison
Dec 07, 2019
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Having been to several other heater stores in Geelong, I can't believe we almost missed going to Real Flame in Gordan Ave in Geelong! Melissa was extremely knowledgeable, friendly, professional and helpful and nothing was too much for her in helping us. When the new unit was installed, the same could be said for Stuart, Rowan and Stuart's daughter. They were extremely efficient and professional in every way and they were tidy and paid a lot of attention to detail. We had a rectangular shaped gas log (stones) installed by cutting through the wall so that the finished product looks very modern and
Hobe
Aug 15, 2019
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We recently installed a gas fireplace using Real Flame Geelong. Stuart and his team from Real Flame Geelong were fantastic. Their level of service and professionalism were outstanding and the careful attention to detail was exceptional. They were able to complete the project within the time frame we had specified and they were able to do all the necessary ancillary electrical, plumbing and structural work in-house as they progressed through the stages of the installation. We are very happy with our new fireplace and would have no hesitation in recommending the team to anyone considering installing
Winsome Vernieux
Jul 24, 2019
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Over a period of 3 months we had a wood burning heater, a new 5 oven AGA stove and a range hood installed by Real Flame. The installations were carried out by Stuart and his associates and we were impressed by the quality of their work. Very professional, very friendly and exceptional attention to detail. As these installations were in an existing house, a lot of thought and effort was required to make sure the units fitted in aesthetically. The results were excellent. Many thanks to Real Flame for their great friendly service.
Jo Hendriks
Dec 14, 2017
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Lily Davis
Dec 10, 2017
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Er Sant
Nov 19, 2017
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We chose Real Flame with confidence as they were the only supplier that also did installation of the hydronic heating themselves. Thanks Stuart, Eddie, Nathan, Rohan and all of the Real Flame team for your attention to detail and professionalism during the install. Stuart's knowledge of hydronic heating systems is priceless! We would not hesitate to recommend!
Joe Crosbie
Jun 22, 2017
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